Terms of Service

Effective Date: April 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Luna platform ("Service"), operated by Soul Studios Pty Ltd ("Soul Studios," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing the Service, or using any part of the Luna platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Account Terms

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

• You must be at least 18 years of age to use the Service.
• One person or legal entity may not maintain more than one free trial account.
• You are responsible for all content posted and activity that occurs under your account, including content posted by other users who have access to your organization.
• We may suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

3. Organization Accounts

Luna operates on an organization-based model. When you create an organization, you become its owner. Organization owners may invite members, assign roles, and manage billing. Organization data is shared among all members of that organization according to the permissions configured by the owner or administrators.

4. Service Description

Luna is a modular B2B enterprise platform that provides digital asset management, team directory, issue tracking, and project management capabilities. Features are available based on the modules included in your subscription plan.

5. Subscription and Payment

Paid subscriptions are billed through our Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle handles all payment processing, invoicing, tax collection, and refund administration on our behalf. By subscribing to a paid plan, you agree to Paddle's Terms of Service and Privacy Policy.

• Subscriptions are billed on a monthly or annual cycle, depending on the plan you select.
• Pricing is per seat, per module. You may add or remove modules and seats at any time, with changes reflected in the next billing cycle.
• All prices are exclusive of applicable taxes, which Paddle will calculate and collect as required by law.
• Free trials, if offered, will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends.
• Refunds are handled by Paddle in accordance with their refund policy and applicable consumer protection laws.

6. Usage Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term. You may not:

• Sublicense, resell, or distribute the Service or any part of it.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to build a competing product or service.
• Access the Service through automated means (bots, scrapers) except through our documented APIs.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorized access to the Service or its related systems.

7. Your Data

You retain all rights to the content and data you upload to the Service ("Your Data"). You grant us a limited license to host, display, process, and transmit Your Data solely for the purpose of providing the Service to you.

• We do not sell Your Data to third parties.
• We may access Your Data to provide support, diagnose issues, or comply with legal obligations.
• Upon termination of your account, you may request an export of Your Data within 30 days. After that period, we may delete Your Data in accordance with our data retention policies.

8. Data Security

We implement industry-standard security measures to protect Your Data, including encryption in transit (TLS) and at rest, role-based access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Acceptable Use

You agree not to use the Service to store, transmit, or process any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable. You must comply with all applicable laws and regulations in your use of the Service.

10. Termination

Either party may terminate the subscription at any time. If you cancel your subscription, you will retain access through the end of your current billing period. We may suspend or terminate your access immediately if you violate these Terms.

• Upon termination, your right to use the Service ceases immediately (or at the end of the billing period for voluntary cancellations).
• Provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

11. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOUL STUDIOS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Soul Studios and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of another party.

14. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that may affect your use of the Service.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of New South Wales, Australia.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Soul Studios regarding the use of the Service and supersede all prior agreements and understandings.

19. Contact

If you have any questions about these Terms, please contact us at legal@soulstudios.com.au.